Frequently Asked Questions
Everything you need to know about your KOSPET experience.
Which countries do you ship to and how long does it take?
KOSPET Global Official provides worldwide shipping. Standard shipping typically takes 7-15 business days, while expedited options may arrive within 3-7 business days depending on your location.
Are KOSPET smartwatches compatible with my smartphone?
Yes, our smartwatches are compatible with both Android (version 5.1 and above) and iOS (version 10.0 and above) devices via the dedicated KOSPET companion app.
What is your return and refund policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original condition and packaging within 30 days of delivery for a full refund.
Do the smartwatches come with a warranty?
Every KOSPET device purchased from our official store comes with a 1-year limited hardware warranty covering manufacturing defects from the date of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods to ensure a secure and convenient checkout process.
Are KOSPET watches waterproof?
Most KOSPET rugged smartwatches feature 5ATM or IP69K water resistance ratings, making them suitable for swimming, rain, and daily activities, though we recommend checking the specific model's rating before deep diving.